Terms & Conditions
TERMS & CONDITIONS
This website is owned and operated by Applied Cleansing Solutions Pty Ltd
ACN: 078 317 316
ABN: 59 078 317 316
Applied Cleansing Solutions Pty Ltd own the trademark Gutter Master
Interpretation Applied Cleansing Solutions (hereafter referred to as "ACS")
General Terms & Conditions
The terms and conditions of sale will stand unless an agreement between the buyer and Applied Cleansing Solutions (ACS) have been agreed to in writing and with full consent of the Managing Director, ACS. We will not be held legally liable for any breakdown in the relationship between ACS and the buyer. We will endeavour to settle all disputes in a legal manner and with the conciliation and respect for the buyer’s situation.
Goods supplied by ACS to the buyer shall be at the buyer’s risk immediately upon delivery to the buyer, into the buyer’s custody or at the buyer’s direction. (whichever happens first).
Property in the goods supplied by ACS to the buyer under these terms and conditions shall not pass to the buyer until those goods and other goods have been paid in full. ACS reserves the right, at its absolute discretion, to:
- Determine whether to provide a customer with a credit, repair or replacement item
- Apply a re-stocking fee of up to 20% of the original price
- Assess the condition of the goods, ensuring that it has not been used, is in its original packaging and is in resalable condition and the machine has not been used and repacked. Also assess the packaging prior to authorising a credit, repair or replacement
- Refuse a credit, repair or replacement
- Refuse a credit for goods that were placed on special order (i.e. products not regularly stocked)
All goods returned for credit under the following scenarios will be subject to a 20% re-stocking fee.
- Spare parts ordered incorrectly by a customer (i.e. wrong part no. quoted on purchase order, etc.)
ACS will only offer credit for goods returned under the above scenarios provided that the goods are
- in resalable condition
- in its original packaging, including instruction manuals and all the accessories
- unopened, unused and in its original condition
If these requirements are not satisfied, ACS reserves the right to not offer a credit.
ACS will accept product returns and may provide you with either a credit, repair or replacement where:
- The product is faulty
- The product does not match the sample or our description
You must present your ACS invoice or other adequate proof of purchase for the above noted points.
ACS may elect to return the product to the manufacturer or their nominated repair agent to determine the nature of the problem. If the product is determined to be faulty, or not matching a description or sample. ACS reserves the right to not offer a credit, repair or replacement.
Interpretation of goods
All goods will be delivered as described, (subject to specification amendments) and the purpose to which those goods/products are designed. If the product arrives and it does not do what a buyer thought it would do then the responsibility lays with the buyer not ACS. Therefore, please choose carefully before making a purchase. We will not refund the cost of a product because the product will not do what the buyer thought it would do.
Please choose carefully, we do not provide refunds if you simply change your mind or make a wrong decision. You can choose between exchange or credit where goods are proven faulty by ACS. We will stand by all the products we sell and honour all stated warranties.
Once the order and deposit has been received and manufacturing has commenced the order cannot be cancelled by the buyer unless agreed to by the Managing Director, Applied Cleansing Solutions.
All our prices are in Australian dollars (AUD) and are subject to GST. Product prices are regularly updated when price changes are received from our suppliers and any substantial variation in AUD exchange rates between our overseas manufacturers. We reserve the right to change pricing as required.
Terms of payment specially manufactured and or imported vacuum systems
Certain products are specifically fabricated, manufactured or imported and such will require a deposit to accompany the purchase order prior to commencing manufacture. These products are listed as follows showing the terms of trade.
A 20% deposit is to be paid with the official purchase order. Balance becomes payable in full prior to the collection or dispatch of machine.
A 65 % deposit is to be paid via EFT when official purchase order is provided. The 35 % balance is to be paid immediately via EFT on the day of delivery to buyers address.
Unless previously withdrawn, a quotation is valid for 30 days or such other period as stated in it. A quotation is not to be construed as an obligation to sell but merely an invitation to trade and no contractual relationship shall arise from it until the buyer’s order has been accepted in writing by Applied Cleansing Solutions.
An account application form must be competed and returned, if credit has been established, payment should be received 30 days from the invoice date the invoice is issued.
Any claim must be made within 2 days of receipt of goods, quoting the invoice number, the consignment number and the reason for the claim.
Time frame, delivery and freight
A freight charge, plus GST on the charge will apply to deliveries. Alternatively we will send freight by the customer-nominated carrier if you provide your charge account number with that carrier. ACS will take all efforts to deliver goods on time. If due to unforeseen circumstances the goods do not arrive on the specified or estimated delivery date ACS will not be held responsible and will not refund or pay for any other method of transport or upgrade on the original transport contract. As we manufacture and source our products we can be held up by third parties beyond the scope of our control. If as a buyer you do not accept this condition please speak with us about potential delays.
If for any reason an invoice is disputed, any disputed invoice must be made within 2 days from receiving invoice, full details of the dispute must be sent to ACS.
Our policy of constant product improvement may result in changes to specifications. Ensure to confirm specifications at time of placing order.
For a period of 12 months from date of delivery ACS warrants to the original buyer equipment will be free of defects in materials and workmanship as determined at the date of shipment by ACS.
Limited Warranty - After notification of an issue by the end user, ACS will have the option to schedule a technician to inspect, replace or repair defective parts at ACS facility. Defective parts or machines must be returned to ACS for warranty claim evaluation.
The costs of freighting the product back to ACS will be at the customer’s expense, unless advised otherwise by ACS.
Once ACS assess the product and determines the nature and cause of the fault/damage, we will contact you with the outcome of our assessment and provide you with further advice regarding a replacement, repair or warranty claim.
Not covered by this warranty – Filters, vacuum hoses, batteries, Hydraulic hoses, plastic fittings, rubber hoses, any type of filter, electrical cabinets, castors, wheels, tyres, fuses, vacuum tools and accessories, vacuum hoses, wands, handles and extensions, clips, toggles, overhead booms, power leads, generator condensers and RCD’s , consumables such as globes or similar items, any alterations to the equipment and any parts not provided by ACS including, negligence, abuse, misuse, overloading, failure to follow instruction supplied with purchase or accident.
ACS will not accept liability for loss of use or for any indirect or consequential damages which may arise as a result of product use or failure.
This warranty overrides all other warranties whether expressed or implied, warranties of fitness for a particular purpose and therefore excludes certification or the like for equipment performance, use or design with respect to any standard, regulation or the likes unless approved in writing by ACS, Managing Director. This warranty only extends to the first end user; if the goods are resold during the warranty period then the warranty may no longer apply.
No part of this website may be reproduced, stored in a retrieval system or transmitted in any form by means, including electronic, mechanical, photocopying, recording or otherwise, without the prior permission of Applied Cleansing Solutions Pty Ltd. All items in this website have been included in good faith on the basis that the goods, as described, will be available for sale. A failure by our supplier’s to deliver in accordance with sample, description or at all or other unintentional causes may result in some items being unavailable., Display accessories shown in photographs throughout this website not included in the price. Whilst every care has been taken to ensure accuracy, we reserve the right to change products resulting from printing or typographical error.
For full warranty details please contact Applied Cleansing Solutions on + 61 3 9769 1211.